PrivacyPolicy
Your privacy is our priority. Learn how we protect and handle your data.
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support. We are committed to collecting only the information necessary to provide you with exceptional service.
- Account information (name, email address, password)
- Project data and files you create using our platform
- Usage data and analytics (with your consent)
- Communication data when you contact our support team
- Payment information (processed securely through third-party providers)
2. How We Use Your Information
We use the information we collect to provide, maintain, and improve our services while ensuring the highest standards of privacy and security.
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices and support messages
- Respond to your comments and questions
- Analyze usage patterns to improve user experience
- Ensure platform security and prevent fraud
3. Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. Your trust is paramount to us, and we maintain strict controls over data sharing. We may share information only in the following limited circumstances: with your explicit consent, to comply with legal obligations, or to protect our rights and the safety of our users.
4. Data Security
We implement industry-leading security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security infrastructure includes end-to-end encryption, secure data centers, regular security audits, and compliance with international security standards including SOC 2 Type II certification.
5. Your Rights (GDPR & CCPA)
We respect your privacy rights under applicable laws, including GDPR and CCPA. You have comprehensive control over your personal data:
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent at any time
6. Cookies and Analytics
We use cookies and similar technologies to improve your experience on our website and understand how our services are used. You have full control over cookie settings through our cookie consent banner and can modify your preferences at any time. We use analytics to improve our services, but all data is anonymized and aggregated.
7. Data Retention
We retain your personal information only for as long as necessary to provide our services and fulfill the purposes outlined in this policy. When you delete your account, we will permanently delete your personal data within 30 days, except where we are required to retain certain information for legal or regulatory purposes.
8. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact our dedicated privacy team at privacy@kulimo.com. We are committed to responding to all privacy inquiries within 48 hours.